me88 casino | Privacy Policy and Member Data Protection

1. Introduction & Scope of Privacy Policy

This Privacy Policy is published by me88 casino and applies to all users who access or use the me88 casino platform, including the official website, iOS and Android mobile apps, and all related services provided by us.

Me88 casino recognises the importance of privacy to each of our members. We understand that your personal data is a trust placed in us, and we take this responsibility very seriously. This policy is designed to explain clearly and transparently:

Types of personal data we collect from you
The purpose and legal basis for processing that data
How we protect your personal data from unauthorised access or disclosure
Your rights regarding the personal data we hold
How long we retain your data and our deletion procedures

This Privacy Policy is to be read together with the me88 casino Terms and Conditions. By registering for or using our platform, you confirm that you have read and understood this policy. If you do not agree with any part of this policy, please discontinue use of the platform.

This Privacy Policy is effective from 1 January 2026. Any material changes will be communicated to members via their registered email or in-platform notification.

2. Personal Data We Collect

Me88 casino collects various types of personal data to enable us to provide a secure, responsible, and high-quality service to all members. The data collected is divided into several main categories:

2.1 Data You Provide Directly

Identity Information Full name, date of birth, MyKad or passport number

Contact Information Email address, phone number, residential address

Financial Information Bank account number, bank name, digital wallet information

KYC Documents Copies of ID card, bank statements, proof of address

Account Information Username, password (encrypted), security questions

Communications Support chat logs, emails, complaints and feedback

2.2 Data Collected Automatically

When you use the me88 casino platform, our systems automatically record certain technical information required for platform operations and account security:

Device data: Device type, operating system, phone model, screen resolution and app version
Network data: IP address, internet connection type, general geographic location (country/state)
Activity data: Game records, betting history, deposits, withdrawals and bonus usage
Session data: Login time, session duration, pages visited and actions taken
Cookie data: Session cookies and preference cookies to enhance the user experience

Gaming activity data is retained as a mandatory record for audit purposes, dispute resolution, and regulatory compliance. These records cannot be deleted upon member request.

3. How We Use Your Data

Me88 casino uses your personal data only for legitimate and reasonable purposes. The following outlines the primary purposes of data processing and their legal basis:

Processing Purpose	Legal Basis	Description
Account Management	Contract Enforcement	Registering, verifying and maintaining member accounts
Transaction Processing	Contract Enforcement	Processing deposits, withdrawals and bonuses
KYC Verification	Legal Obligation	Complying with anti-money laundering requirements
Platform Security	Legitimate Interest	Detecting fraud, abuse and security threats
Customer Support	Contract Enforcement	Responding to enquiries, complaints and support requests
Marketing & Promotions	Consent	Sending relevant promotional offers (can be disabled)
Platform Improvement	Legitimate Interest	Usage analytics to improve service quality

Me88 casino will not process your personal data for any purpose other than those stated above without notifying you first and, where necessary, obtaining your consent.

4. Data Sharing & Disclosure

Me88 casino does not sell, rent, or trade members' personal data to any third party for commercial purposes. However, there are specific situations where we may need to share your data with trusted third parties:

4.1 Third-Party Service Providers

We work with selected service providers that support the operation of our platform. All providers are bound by strict data protection agreements and are only permitted to process your data according to our instructions:

Payment gateway providers — to securely process deposits and withdrawals
KYC Service Provider — to verify member identity in accordance with regulatory requirements
Cloud Service Provider — to store data securely using internationally certified infrastructure
Analytics providers — to understand platform usage patterns for improvement purposes
Customer Support Provider — to help manage member enquiries and complaints

4.2 Mandatory Disclosure to Authorities

In certain situations, me88 casino may be legally required to disclose your personal data to authorities, including:

By court order or valid legal requirement
In criminal investigations involving fraud, money laundering, or other illegal activities
To regulatory bodies with jurisdiction over our platform's operations

In all of the above cases, me88 casino will only disclose the minimum data necessary and will notify you of such disclosure where permitted by law.

5. Data Security & Protection

The security of members' personal data is me88 casino's highest priority. We implement multiple layers of technical and organisational protection to keep your data safe at all times:

5.1 Technical Security Measures

256-bit SSL Encryption: All communications between your device and me88 casino servers are protected with industry-leading 256-bit SSL encryption.
Database Encryption: Sensitive data such as financial information and KYC documents is stored in encrypted format using AES-256 algorithms.
Two-Factor Authentication (2FA): Members can enable two-factor authentication for an additional layer of security during login.
24/7 Monitoring: Security monitoring systems operate around the clock to detect and respond to any threats or suspicious activity.
Regular penetration testing: me88 casino conducts regular security testing by independent experts to identify and address any vulnerabilities.

5.2 Organisational Security Measures

Access to members' personal data is restricted to staff who require it on a strict need-to-know basis.
All staff undergo regular data protection training.
Tested security incident response procedures are in place to ensure immediate action in the event of a data breach.

While we take every reasonable step to protect your data, no security system is entirely perfect. You are also responsible for keeping your account password and login details confidential.

6. Cookies & Tracking Technologies

Me88 casino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

Essential Cookies: Required for basic platform functions such as login sessions and security. These cookies cannot be disabled.
Performance Cookies: Collecting anonymised information about how you use the platform to help us improve its performance.
Functional Cookies: Saving your preferences such as language and display settings for a more personalised experience.
Marketing Cookies: Used to display relevant advertisements and measure the effectiveness of our promotional campaigns.

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, delete, or block cookies. Please note that disabling essential cookies may affect the functionality of the me88 casino platform.

7. Your Privacy Rights as a Member

Me88 casino respects the privacy rights of every member. You have the following rights regarding the personal data we hold about you:

1

Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this information within 30 days of the request date.

2

Right to Rectification

If your personal data is inaccurate or outdated, you have the right to request a correction. You can update certain information directly through your account settings.

3

Right to Erasure

Under certain circumstances, you may request the deletion of your personal data. This right is subject to our legal obligations to retain specific records.

4

Right to Object

You may object to the processing of your data for direct marketing purposes at any time, with no reason required.

5

Right to Restriction

In certain situations, such as during disputes over data accuracy, you may request a temporary restriction on the processing of your data.

6

Right to Data Portability

You have the right to receive the personal data you have provided to us in a structured, machine-readable format for transfer to another provider.

To exercise any of the above rights, please contact the me88 casino customer support team via live chat within the platform. We will process your request within 30 business days.

8. Data Retention & Deletion

Me88 casino retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law.

Active account data: Retained for as long as your account is active and for a minimum of 5 years after account closure for legal compliance purposes.
Financial transaction records: Retained for 7 years after each transaction in accordance with Malaysia's financial legal requirements.
KYC Documents: Retained for the period specified by anti-money laundering requirements, typically no less than 5 years.
Support communication logs: Retained for 2 years from the date of last interaction.
Cookie and analytics data: Retained for no more than 13 months from the date of collection.

Once the retention period expires, your personal data will be securely deleted or anonymised using industry-standard procedures.

9. Privacy Policy Amendments

Me88 casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. When we make material changes, we will:

Updating the "Last Updated" date at the top of this document
Sending notifications to members via their registered email and/or in-platform notices
Displaying a clear notice on the platform's home page for a minimum of 14 days

It is your responsibility to review this Privacy Policy periodically. Your continued use of the me88 casino platform after any amendments take effect constitutes your acceptance of the updated terms.

For highly material changes — such as a significant shift in how we use your data or the introduction of new data processing types — we will actively seek your renewed consent before the changes take effect.

10. Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how me88 casino handles your personal data, we encourage you to contact us directly. Our privacy team is ready to assist you.

Ways to reach the me88 casino privacy team:

Live Chat: Available 24/7 directly within the me88 casino platform — the fastest way to get a response
Support Email: Send your enquiry to our support email address and we will respond within 2 business days
Language: Full support in Bahasa Melayu is available to all Malaysian members

We are committed to resolving your privacy concerns fairly, transparently and within a reasonable timeframe. If you are not satisfied with how we have handled your enquiry, you have the right to lodge a complaint with the relevant data protection authority.

Our team's average response time for privacy-related enquiries is Less than 24 hours via live chat and 2 business days via email during business hours.

Me88 Casino Privacy Policy — Malaysia Member Personal Data Protection

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